Community grievance mechanisms in the oil and gas industry
Who’s behind it? – IPIECA (2015)
How can it help? – This manual provides practical step-by-step guidance on how to plan and implement operational-level community grievance mechanisms (CGMs) and how to design and to manage corporate CGM frameworks in the oil and gas industry. It draws on the practical experiences of seven pilot projects conducted by IPIECA member companies as well as the shared learning from other IPIECA members and stakeholders. The manual is presented in ‘modules’ to allow users to use only parts of interest and it includes an Annex with a broad range of practical CGM tools.