Worth Listening – Understanding and implementing human rights grievance management

Who’s behind it? – UN Global Compact Network Germany (2019)


How can it help? – This guide is intended to assist companies, including small and medium-sized enterprises (SMEs), in designing effective human rights grievance mechanisms. It provides practical advice and case studies, which show that business is not expected to come up with a perfect, one-size-fits-all solution. Rather, effective grievance management is about providing multiple access points through which those who might be negatively affected by your company’s actions can get in touch with you. What exactly such an “ecosystem of grievance mechanisms” looks like will depend on a company’s business structure and risk profile. This guide helps companies develop an approach to grievance management that is in line with the requirements of the UN Guiding Principles on Business and Human Rights (UNGPs).


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